Global Queue Management System Market by Application (Healthcare, Banks and Financial Institutions, Retail Outlets, Private Utility Service Providers/Airline Check-In Counters, Self-Service Restaurants, Government Offices, Telecom Service Centers, Others), Region, Global Industry Analysis, Market Size, Share, Growth, Trends, and Forecast 2021 to 2028

  • Publish Date: Sep, 2022
  • Report ID: 420059
  • Category: Technology
  • Pages: 234
$4700

The global queue management system market is expected to grow from USD 0.8 billion in 2020 to USD 1.18 billion by 2028, at a CAGR of 5% during the forecast period 2021-2028.

The queue management system is a computerised system designed to handle walk-in services and client traffic at retail stores, railway stations, airports, and bus stops. The system provides an interactive platform for managing customer interactions through the use of an interactive display on a retail screen. It is an intelligent technology that assists in the management of people line-ups in order to better serve consumers. This method is used by most retail outlets and airports to handle line-ups from various places and in various conditions. Furthermore, the queue management system is made up of numerous modules that work together to manage and handle consumer requests more effectively than ever before. The system is used to manage structured, unstructured, and mobile queues.

The factors driving the market are growing demand to regulate customer traffic and customer movement to improve productivity. This system aids companies in managing and controlling human queues. A queue management system enables a company to pinpoint inefficiencies in its queues and address them on a continuous basis to ensure a consistently great experience. The factor restraining the market growth is high installation costs for queue management systems. Infrastructure providers, component manufacturers, service providers, the public sector, and user groups all need to work together to deploy these across the network. The engagement of many stakeholders for the successful deployment of ticketing systems necessitates a complex structure, which involves a complicated structure and a significant financial investment.

This study delivers a thorough analysis of application and region. The application segment includes healthcare, banks and financial institutions, retail outlets, private utility service providers/airline check-in counters, self-service restaurants, government offices, telecom service centres, others.. The healthcare segment held the largest market share in 2020 due to handling patient query and enhancing productivity. Many  hospitals and other healthcare service providers are expressing interest in implementing queue management systems in order to decrease the formation of long lines at medical facilities. These systems allow them to manage line-ups more comfortably and efficiently.

The market has been divided into Europe, Asia-Pacific, North America, Middle East & Africa, and South America. North America led the market with the largest market share in 2020, owing to the growing high adoption of queue management systems and the strong presence of the key market participants. An increasing deployment of such solutions across various government organisations and retail and consumer goods firms is one of the reasons driving the market's growth. Furthermore, the North American market has the largest share due to the presence of a number of queue management system providers that offer full solutions to businesses.

Some of the key players in the queue management system market are Advantech, Wavetec, Lavi Industries, Qmatic, SEDCO, Q-nomy, Core Mobile, ATT Systems, AKIS Technologies, AwebStar, Xtreme Media, Udentify, VersionX. In march 2021, SEDCO launched a new self-service kiosks line that provides a better client experience while also reducing opex. The FASTSERV and CONSULTA family of multi-functional kiosks allow businesses to select machines based on services requested, branch size, and budget. The advanced QMS can be coupled with the self-service machines to offer smart routing, in which consumers are sent to the appropriate service channel based on the service type, service time, customer demographics, and human or machine availability  

Global Queue Management System Market Analysis and Forecast, By Application

  • Healthcare
  • Banks and Financial Institutions
  • Retail Outlets
  • Private Utility Service Providers/Airline Check-In Counters
  • Self-Service Restaurants
  • Government Offices
  • Telecom Service Centers
  • Others

Global Queue Management System Market Analysis and Forecast, By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Sweden
    • Netherland
    • U.K.
    • Italy
    • Spain
    • Turkey
    • Switzerland
    • Belgium
    • Rest Of Europe
  • Asia-Pacific
    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest Of APAC
  • South America
    • Brazil
    • Argentina
    • Peru
    • Colombia
    • Rest Of South America
  • Middle East And Africa
    •  UAE
    •  Saudi Arabia
    •  Egypt
    •  Nigeria
    •  South Africa
    • Rest Of Mea

Report Description:

  • The base year for the study has been considered 2020, historic year 2018 and 2019, the forecast period considered is from 2021to 2028.
  • The study delivers a comprehensive analysis of global queue management system market for all segments and region
  • The report offers in-depth analysis of driving factors, opportunities and restraints for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2021 to 2028.
  • Porter’s Five Forces model is used in order to recognize the competitive scenario in the market. This report incorporates the industry analysis which is focused on providing an extensive view of the market.
  • The study also includes attractiveness analysis of all segments and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunist for understanding the future growth of the market.
  • The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews, product offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
  • The market estimates have been evaluated by considering the effect of different political, economic, social, technological and legal factors which are based on our extensive secondary research, primary research, and in-house databases.

1. Introduction
    1.1. Objectives of the Study
    1.2. Market Definition
    1.3. Research Scope
    1.4. Currency
    1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
    4.1. Porter’s Five Forces Analysis
    4.2. Value Chain Analysis
    4.3. Top Investment Pockets
          4.3.1. Market Attractiveness Analysis By Application
          4.3.2. Market Attractiveness Analysis By Region
    4.4. Industry Trends
5. Market Dynamics
    5.1. Market Evaluation
    5.2. Drivers
          5.2.1. Growing demand to regulate human traffic
    5.3. Restrains
          5.3.1. High installation costs for queue management systems
    5.4. Opportunities
          5.4.1. Increasing engagement of stakeholders
6. Global Queue Management System Market Analysis and Forecast, By Application
    6.1. Segment Overview
    6.2. Healthcare
    6.3. Banks and Financial Institutions
    6.4. Retail outlets
    6.5. Private Utility Service Providers/Airline Check-In Counters
    6.6. Self-Service Restaurants
    6.7. Government Offices
    6.8. Telecom Service Centers
    6.9. Others
7. Global Queue Management System Market Analysis and Forecast, By Regional Analysis
    7.1. Segment Overview
    7.2. North America
          7.2.1. U.S.
          7.2.2. Canada
          7.2.3. Mexico
    7.3. Europe
          7.3.1. Germany
          7.3.2. France
          7.3.3. U.K.
          7.3.4. Italy
          7.3.5. Spain
    7.4. Asia-Pacific
          7.4.1. Japan
          7.4.2. China
          7.4.3. India
    7.5. South America
          7.5.1. Brazil
    7.6. Middle East and Africa
          7.6.1. UAE
          7.6.2. South Africa
8. Global Queue Management System Market-Competitive Landscape
    8.1. Overview
    8.2. Market Share of Key Players in Global Queue Management System Market
          8.2.1. Global Company Market Share
          8.2.2. North America Company Market Share
          8.2.3. Europe Company Market Share
          8.2.4. APAC Company Market Share
    8.3. Competitive Situations and Trends
          8.3.1. Product Launches and Developments
          8.3.2. Partnerships, Collaborations, and Agreements
          8.3.3. Mergers & Acquisitions
          8.3.4. Expansions
9. Company Profiles
    9.1. Advantech
          9.1.1. Business Overview
          9.1.2. Company Snapshot
          9.1.3. Company Market Share Analysis
          9.1.4. Company Product Portfolio
          9.1.5. Recent Developments
          9.1.6. SWOT Analysis
    9.2. Wavetec
          9.2.1. Business Overview
          9.2.2. Company Snapshot
          9.2.3. Company Market Share Analysis
          9.2.4. Company Product Portfolio
          9.2.5. Recent Developments
          9.2.6. SWOT Analysis
    9.3. Lavi Industries
          9.3.1. Business Overview
          9.3.2. Company Snapshot
          9.3.3. Company Market Share Analysis
          9.3.4. Company Product Portfolio
          9.3.5. Recent Developments
          9.3.6. SWOT Analysis
    9.4. Qmatic
          9.4.1. Business Overview
          9.4.2. Company Snapshot
          9.4.3. Company Market Share Analysis
          9.4.4. Company Product Portfolio
          9.4.5. Recent Developments
          9.4.6. SWOT Analysis
    9.5. SEDCO
          9.5.1. Business Overview
          9.5.2. Company Snapshot
          9.5.3. Company Market Share Analysis
          9.5.4. Company Product Portfolio
          9.5.5. Recent Developments
          9.5.6. SWOT Analysis
    9.6. Q-nomy
          9.6.1. Business Overview
          9.6.2. Company Snapshot
          9.6.3. Company Market Share Analysis
          9.6.4. Company Product Portfolio
          9.6.5. Recent Developments
          9.6.6. SWOT Analysis
    9.7. Core Mobile
          9.7.1. Business Overview
          9.7.2. Company Snapshot
          9.7.3. Company Market Share Analysis
          9.7.4. Company Product Portfolio
          9.7.5. Recent Developments
          9.7.6. SWOT Analysis
    9.8. ATT Systems
          9.8.1. Business Overview
          9.8.2. Company Snapshot
          9.8.3. Company Market Share Analysis
          9.8.4. Company Product Portfolio
          9.8.5. Recent Developments
          9.8.6. SWOT Analysis
    9.9. AKIS Technologies
          9.9.1. Business Overview
          9.9.2. Company Snapshot
          9.9.3. Company Market Share Analysis
          9.9.4. Company Product Portfolio
          9.9.5. Recent Developments
          9.9.6. SWOT Analysis
    9.10. AwebStar
          9.10.1. Business Overview
          9.10.2. Company Snapshot
          9.10.3. Company Market Share Analysis
          9.10.4. Company Product Portfolio
          9.10.5. Recent Developments
          9.10.6. SWOT Analysis
    9.11. Xtreme Media
          9.11.1. Business Overview
          9.11.2. Company Snapshot
          9.11.3. Company Market Share Analysis
          9.11.4. Company Product Portfolio
          9.11.5. Recent Developments
          9.11.6. SWOT Analysis
    9.12. Udentify
          9.12.1. Business Overview
          9.12.2. Company Snapshot
          9.12.3. Company Market Share Analysis
          9.12.4. Company Product Portfolio
          9.12.5. Recent Developments
          9.12.6. SWOT Analysis
    9.13. VersionX
          9.13.1. Business Overview
          9.13.2. Company Snapshot
          9.13.3. Company Market Share Analysis
          9.13.4. Company Product Portfolio
          9.13.5. Recent Developments
          9.13.6. SWOT Analysis

List of Table

1. Global Queue Management System Market, By Application , 2018-2028(USD Billion)

2. Global On Healthcare, Queue Management System Market, By Region, 2018-2028(USD Billion) 

3. Global Banks and Financial Institutions, Queue Management System Market, By Region, 2018-2028(USD Billion)

4. Global Retail Outlets, Queue Management System Market, By Region, 2018-2028(USD Billion)

5. Global Private Utility Service Providers/Airline Check-In Counters, Queue Management System Market, By Region, 2018-2028(USD Billion)

6. Global Self-Service Restaurants, Queue Management System Market, By Region, 2018-2028(USD Billion)

7. Global Government Offices, Queue Management System Market, By Region, 2018-2028(USD Billion)

8. Global Telecom Service Centers, Queue Management System Market, By Region, 2018-2028(USD Billion)

9. Global Others, Queue Management System Market, By Region, 2018-2028(USD Billion)

10. North America Queue Management System Market, By Application , 2018-2028(USD Billion)

11. U.S. Queue Management System Market, By Application , 2018-2028(USD Billion)

12. Canada Queue Management System Market, By Application , 2018-2028(USD Billion)

13. Mexico Queue Management System Market, By Application , 2018-2028(USD Billion)

14. Europe Queue Management System Market, By Application , 2018-2028(USD Billion)

15. Germany Queue Management System Market, By Application , 2018-2028(USD Billion)

16. France Queue Management System Market, By Application , 2018-2028(USD Billion)

17. U.K. Queue Management System Market, By Application , 2018-2028(USD Billion)

18. Italy Queue Management System Market, By Application , 2018-2028(USD Billion)

19. Spain Queue Management System Market, By Application , 2018-2028(USD Billion)

20. Asia Pacific Queue Management System Market, By Application , 2018-2028(USD Billion)

21. Japan Queue Management System Market, By Application , 2018-2028(USD Billion)

22. Japan Queue Management System Market, By End Use, 2018-2028(USD Billion)

23. China Queue Management System Market, By Application , 2018-2028(USD Billion)

24. India Queue Management System Market, By Application , 2018-2028(USD Billion)

25. South America Queue Management System Market, By Application , 2018-2028(USD Billion)

26. Brazil Queue Management System Market, By Application , 2018-2028(USD Billion)

27. Middle East and Africa Queue Management System Market, By Application , 2018-2028(USD Billion)

28. UAE Queue Management System Market, By Application , 2018-2028(USD Billion)

29. South Africa Queue Management System Market, By Application , 2018-2028(USD Billion)

List of Figures 

1. Global Queue Management System Market Segmentation

2. Global Queue Management System Market: Research Methodology

3. Market Size Estimation Methodology: Bottom-Up Approach

4. Market Size Estimation Methodology: Top-Down Approach

5. Data Triangulation

6. Porter’s Five Forces Analysis 

7. Value Chain Analysis 

8. Global Queue Management System Market Attractiveness Analysis By Application 

9. Global Queue Management System Market Attractiveness Analysis By Region

10. Global Queue Management System Market: Dynamics

11. Global Queue Management System Market Share By Application (2021 & 2028)

12. Global Queue Management System Market Share by Regions (2021 & 2028)

13. Global Queue Management System Market Share by Company (2020)

Research Methodology

Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.

Market research is valuable because of the following reasons:

  • Market research helps businesses strengthen a company’s position
  • Market research helps in minimizing the investment risks associated with the businesses in any industry vertical
  • Market research helps in identifying the potential threats and opportunities associated with the business industry
  • Market research aids in spotting the emerging trends and facilitates strategic planning in order to stay ahead in the competition

Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.

Our market research process involves with the four specific stages.

  • Data Collection
  • Data Synthesis
  • Market Deduction & Formulation
  • Data Screening & Validation

Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:

  • Primary Research: By conducting primary research, it involves with the two types of data gathering; exploratory and specific. Exploratory data is open-ended and helps us to define a particular problem involving surveys, and pilot study to the specific consumer group, knowing their needs and wants catering to the industry related product/service offering. Explanatory data gathering follows with the bit of unstructured way. Our analyst group leads the study by focusing on the key crowd, in this manner picking up bits of knowledge from them. In light of the points of view of the clients, this data is used to plan advertise techniques. In addition, showcase overviews causes us to comprehend the current scenario of the business. Specific data gathering on the hand, involves with the more structured and formal way. The primary research usually includes in telephonic conversations, E-mail collaborations and up close and personal meetings/interviews with the raw material suppliers, industrial wholesalers, and independent consultants/specialists. The interviews that we conduct offers important information on showcase size and industry development patterns. Our company likewise conducts interviews with the different business specialists so as to increase generally bits of knowledge of the business/showcase.
  • Secondary Research: The secondary research incorporates with the data gathering from the non-profit associations and organizations, for example, World bank, WHO, investor relations and their presentations, statistical databases, yearly(annual reports) reports, national government records, factual databases, websites, articles, white papers, press releases, blogs and others. From the annual report, we deduce an organization's income/revenue generation to comprehend the key product segment related to the market. We examine the organization sites and implement product mapping strategy which is significant for determining the segment revenue. In the product mapping technique, we choose and categorize the products offered by the companies catering to the industry specific market, derive the segment revenue for each of the organizations to get the market estimation. We also gather data & Information based on the supply and demand side of the value chain involved with the domain specific market. The supply side denotes the distributors, wholesalers, suppliers and the demand side denotes the end-consumers/customers of the value chain. The supply side of the market is analyzed by examining the product growth across industry in each of the region followed by its pricing analysis. The demand side is analyzed by the evaluating the penetration level and adoption rates of the product by referring to the historical/past data, examine the present usage and forecasting the future trends. 
  • Purchased Database: Our purchased data provides insights about the key market players/companies along with their financial analysis. Additionally, our data base also includes market related information. 
    • We also have the agreements with various reputed data providers, consultants and third party vendors who provide information which are not limited to:
      • Export & Import Data
      • Business Information related to trade and its statistics
      • Penetration level of a particular product/service based on geography mainly focusing on the unmet prerequisites of the customers.
  • In-house Library: Apart from these third-party sources, we have our in-house library of quantitative and qualitative data & information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, internal audit reports, historic databases, archives and journal publications. Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those particular cases, we utilize our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopts a robust research technique in order to deduce the market size and its estimates:
  • Examining demographic along with psychographic segmentation for market evaluation
  • Analyzing the macro and micro-economic indicators for each demography
  • Evaluating the current industry trends popular in the market.

Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:

  • Information Screening: Information screening is the way toward examining information/data gathered from the sources for errors/mistakes and amending it before data integration process. The screening includes in looking at raw information, identifying and distinguishing mistakes and managing missing information. The reason for the information screening is to ensure information is effectively entered or not. Our organization utilizes objective and precise information screening grades through repetitive quality checks.
  • Data Integration: The data integration method involves with the incorporation of numerous information streams. The data streams is important so as to deliver investigate examines that give overall market scenario to the investors. These information streams originate from different research contemplates and our in house database. After the screening of the information, our analysts conduct efficient integration of the data streams, optimizing connections between integrated surveys and syndicated data sources. There are two research approaches that we follow so as to coordinate our information; top down methodology and bottom up methodology. 
    • Top-down analysis generally refers to using broad factors as a basis for decision making. The top-down approach helps in identifying the overall market scenario along with the external and internal factors effecting the market growth.
    • The bottom-up approach takes a completely different approach. Generally, the bottom-up approach focuses its analysis on micro attributes and specific characteristics of the domain specific market.

Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.

This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.

Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.

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