Operation Support System (OSS) Market by Type (Network Planning & Design, Service Delivery, Service Assurance, Service Fulfilment, Customer Care), Application (Telecom Enterprises, Banking, Finance Services & Insurance, Retail, Government, Manufacturing), Region, Global Industry Analysis, Market Size, Share, Growth, Trends, and Forecast 2020 to 2027

  • Publish Date: Feb, 2020
  • Report ID: 411546
  • Category: Technology
  • Pages: 250
$4700

The global operation support system (OSS) market is expected to grow from USD 15.07 billion in 2019 to USD 23.06 billion by 2027, at a CAGR of 5.39% during the forecast period from 2020-2027.  Telecom industry trends are driving operation support system (OSS) market across the globe, with new service layer architecture and customer experience management at the core, causing a move to automated systems and management-as-service logic which is a driver for the operation support system. In addition to this, implementation of network functions virtualization (NFV), 5G wireless and Internet of Things (IoT) are driving the operation support system. However, the optimization of these systems, platforms, and processes is one of the key challenges and could hamper market growth over the forecast period.

The market has been segmented on the basis of type, application, and region. The type segment is fragmented into network planning & design, service delivery, service assurance, service fulfillment, and customer care. Service Fulfilment segment held the largest market share of 37.55% and valued at USD 5.57 billion in 2019 due to fulfillment of telecommunications services involves assembling and making services available to subscribers. These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a communications service provider (CSP) to match the supply of services with demand in an economical way and with consistently high levels of quality and reliability.

The application segment includes telecom enterprises, banking, finance services & insurance, retail, government, manufacturing, and others. Telecom Enterprises segment held the largest market share of 71.94% in 2019. This system helps telecommunications service providers in managing networks and the service order experience for customers, with functions from service provisioning, network configuration, fault management, inventory management, and order management.

The market has been divided into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. North America held the largest market share of 38.11% in 2019, owing to early technology adoption and well developed IT infrastructure.

Key players in the operation support system (OSS) market are MDOCS, Accenture PLC, Hewlett-Packard, IBM, ORACLE, Tata Consultancy Services, Ericsson Inc., Tech Mahindra, Huawei Technology, and Nokia Networks, Inc. among others. Developing and developed countries are offering greater opportunities and major players are continuously focused on new developments, strategic partnerships, acquisitions, and venture capital investments to obtain high growth in the market. In January 2017, Amdocs announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design, and delivery processes and service assurance.

This study forecasts revenue growth at global, regional, and country levels from 2013 to 2027. Fior Markets has segmented on the basis of below-mentioned segments:

  • Global Operation Support System (OSS) Market Analysis And Forecast, By Type
    • Network Planning & Design
    • Service Delivery
    • Service Assurance
    • Service Fulfilment
    • Customer Care
  • Global Operation Support System (OSS) Market Analysis And Forecast, By Application
    • Telecom Enterprises
    • Banking
    • Finance Services & Insurance
    • Retail
    • Government
    • Manufacturing
    • Others
  • Global Operation Support System (OSS) Market Analysis And Forecast, By Regional Analysis
    • North America
      • The U.S.
      • Canada
      • Mexico
    • Europe
      • Germany
      • France
      • Sweden
      • Netherland
      • The U.K.
      • Italy
      • Spain
      • Turkey
      • Switzerland
      • Belgium
      • Rest Of Europe
    • Asia-Pacific
      • Japan
      • China
      • India
      • South Korea
      • Australia
      • Singapore
      • Malaysia
      • Thailand
      • Indonesia
      • Philippines
      • Rest Of APAC
    • South America
      • Brazil
      • Argentina
      • Peru
      • Colombia
      • Rest Of South America
    • The Middle East And Africa
      •  UAE
      •  Saudi Arabia
      •  Egypt
      •  Nigeria
      •  South Africa
      • Rest Of MEA

Chapter 1 Introduction 12
    1.1 Research Methodology 12
    1.2 Fmr Desk Research 13
          1.2.1 FMR Data Synthesis 14
          1.2.2 Data Validation And Market Feedback 15
          1.2.3 FMR data sources 15
 

Chapter 2 Global Operation Support System (OSS) Market Overview 17
    2.1 Product Overview and Scope of Operation Support System (OSS) 17
    2.2 Commercial Types of Operation Support System (OSS) 19
          2.2.1 Network Planning & Design 20
          2.2.2 Service Delivery 22
          2.2.3 Service Assurance 24
          2.2.4 Service Fulfilment 26
          2.2.5 Customer care 28
    2.3 Downstream Application of Operation Support System (OSS) 30
          2.3.1 Telecom Enterprises 31
          2.3.2 Banking, Finance Services & Insurance 33
          2.3.3 Retail 34
          2.3.4 Government 36
          2.3.5 Manufacturing 37
          2.3.6 Other 39
    2.4 Development History of Operation Support System (OSS) 40
    2.5 Market Status and Trend of Operation Support System (OSS) 2013-2027 41
    2.6 Regional Operation Support System (OSS) Market Status and Trend 2013-2027 43
          2.6.1 North America Market Status and Trend 2013-2027 43
          2.6.2 Europe Market Status and Trend 2013-2027 45
          2.6.3 Asia Pacific Market Status and Trend 2013-2027 47
          2.6.4 South America Market Status and Trend 2013-2027 49
          2.6.5 Middle East & Africa Market Status and Trend 2013-2027 51
 

Chapter 3 Global Market Status by Regions 55
    3.1 Operation Support System (OSS) Revenue by Regions 55
          3.1.1 Regions Revenue of Operation Support System (OSS) by Regions 55
          3.1.2 Regions Revenue Forecast Revenue of Operation Support System (OSS) by Regions 60
          3.1.3 Revenue Market Forecast of Operation Support System (OSS) Switzerland, Germany and Austria 2018-2027 64
 

Chapter 4 Global Operation Support System (OSS) Revenue by Regions 65
    4.1 Revenue of Operation Support System (OSS) by Types 65
          4.1.1 Revenue Market Share of Operation Support System (OSS) by Professional Services 66
    4.3 Market Forecast of Operation Support System (OSS) by Types 70
          4.3.1 Market Forecast of Operation Support System (OSS) by Professional Services 70
 

Chapter 5 Global Market Status by Downstream Industry 72
    5.1 Revenue of Operation Support System (OSS) by Downstream Industry 72
    5.2 Market Forecast of Operation Support System (OSS) by Downstream Industry 77
 

Chapter 6 Market Driving Factor Analysis of Operation Support System (OSS) 79
    6.1 Global Economy Situation and Trend Overview 79
    6.2 Operation Support System (OSS) Downstream Industry Situation and Trend 80
          6.2.1 Growing adoption of cloud services 80
          6.2.2 The IT & Telecom sector dominated the OSS/BSS market 80
 

Chapter 7 Operation Support System (OSS) Market Competition Status by Major Manufacturers 81
    7.1 Revenue of Operation Support System (OSS) by Major Manufacturers 81
    7.2 Basic Information of Operation Support System (OSS) Major Manufacturers 84
          7.2.1 Plant Location and Established Time of Operation support system (OSS) Major Manufacturer 84
    7.3 Market Competition News and Trend 85
 

Chapter 8 Operation Support System (OSS) Major Manufacturers 87
    8.1 AMDOCS 87
          8.1.1 Company Profile 87
          8.1.2 Representative Operation Support System (OSS) Industry Product 89
          8.1.3 Operation Support System (OSS) Industry Revenue and Gross Margin of AMDOCS 90
    8.2 Accenture PLC 91
          8.2.1 Company Profile 91
          8.2.2 Representative Operation Support System (OSS) Industry Product 93
          8.2.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Accenture PLC 94
    8.3 Hewlett-Packard 96
          8.3.1 Company Profile 96
          8.3.2 Representative Operation Support System (OSS) Industry Product 98
    8.4 IBM 99
          8.4.1 Company Profile 99
          8.4.2 Representative Operation Support System (OSS) Industry Product 101
          8.4.3 Operation Support System (OSS) Industry Revenue and Gross Margin of IBM 102
    8.5 ORACLE 103
          8.5.1 Company Profile 103
          8.5.2 Representative Operation Support System (OSS) Industry Product 105
          8.5.3 Operation Support System (OSS) Industry Revenue and Gross Margin of ORACLE 106
    8.6 Tata Consultancy Services 107
          8.6.1 Company Profile 107
          8.6.2 Representative Operation Support System (OSS) Industry Product 109
    8.7 Ericsson Inc. 110
          8.7.1 Company Profile 110
          8.7.2 Representative Operation Support System (OSS) Industry Product 112
          8.7.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Ericsson Inc. 113
    8.8 Tech Mahindra 114
          8.8.1 Company Profile 114
          8.8.2 Representative Operation Support System (OSS) Industry Product 117
    8.9 Huawei Technology 118
          8.9.1 Company Profile 118
          8.9.2 Representative Operation Support System (OSS) Industry Product 120
          8.9.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Huawei Technology 120
    8.10 Nokia Networks, Inc. 122
          8.10.1 Company Profile 122
          8.10.2 Representative Operation Support System (OSS) Industry Product 123
 

Chapter 9 Upstream and Downstream Market Analysis of Operation Support System (OSS) 125
    9.1 Downstream Market and Representative Companies Analysis 125
          9.1.1 Telecom and IT Market Analysis 125
          9.1.2 Banking, Finance Services & Insurance Market Analysis 126
          9.1.3 Retail Market Analysis 127
          9.1.4 Government Market Analysis 128
          9.1.5 Manufacturing Market Analysis 128
          9.1.6 Representative Consumers of Operation Support System (OSS) by Industry 129
 

Chapter 10 Marketing Status Analysis of Operation Support System (OSS) 130
    10.1 Marketing Channel 130
          10.1.1 Direct Marketing 132
          10.1.2 Indirect Marketing 133
    10.2 Market Positioning 135
          10.2.1 Marketing Channel Future Trend 135
          10.2.2 Pricing Strategy 136
          10.2.3 Brand Strategy 139
    10.3 Distributors/Traders List 141
 

Chapter 11 Research Findings and Conclusion 142


List of Figures 

FIG. 1 Representative Commercial Product Picture of Operation Support System (OSS) 18

FIG. 2 Global Shipments Revenue Share of Operation Support System (OSS) by Types in 2017 19

FIG. 3 Representative Commercial Product Picture of Network Planning & Design 21

FIG. 4 Representative Commercial Product Picture of service delivery 23

FIG. 5 Representative Commercial Product Picture of service assurance 25

FIG. 6 Representative Commercial Product Picture of service Fulfillment 27

FIG. 7 Representative Commercial Product Picture of Customer Care 29

FIG. 8 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2017 30

FIG. 9 Telecom Enterprises of Operation Support System (OSS) 32

FIG. 10 Banking Example of Operation Support System (OSS) 33

FIG. 11 Retail Example of Operation Support System (OSS) 35

FIG. 12 Government Example of Operation Support System (OSS) 36

FIG. 13 Manufacturing Example of Operation Support System (OSS) 38

FIG. 14 Other  Example of Operation Support System (OSS) 39

FIG. 15 Global Operation Support System (OSS) Market Status and Trend 2013-2027 41

FIG. 16 Global Operation Support System (OSS) Market Size Comparison in 2013, 2017,2025 42

FIG. 17 North America Operation Support System (OSS) Revenue and Growth Rate 2013-2027 43

FIG. 18 Europe Operation Support System (OSS) Revenue and Growth Rate 2013-2027 45

FIG. 19 Asia Pacific Operation Support System (OSS) Revenue and Growth Rate 2013-2027 47

FIG. 20 South America Operation Support System (OSS) Revenue and Growth Rate 2013-2027 49

FIG. 21 Middle East & Africa Operation Support System (OSS) Revenue and Growth Rate 2013-2027 51

FIG. 23 Revenue Share of Operation Support System (OSS) by Regions in 2017 57

FIG. 24 Revenue Share of Operation Support System (OSS) by Regions in 2013 58

FIG. 25 Revenue Growth Rate Comparison of Operation Support System (OSS) by Regions 2013-2017 59

FIG. 26 Revenue Share of Operation Support System (OSS) by Regions in 2027 62

FIG. 27 Revenue Growth Rate Comparison of Operation Support System (OSS) by Regions 2018-2027 63

FIG. 28 Revenue Share of Operation Support System (OSS) by Types in 2013 67

FIG. 29 Revenue Share of Operation Support System (OSS) by Types in 2017 68

FIG. 30 Revenue Growth Rate Comparison of Operation Support System (OSS) by Types 2013-2017 69

FIG. 31 Revenue Share Forecast of Operation Support System (OSS) by Types in 2027 71

FIG. 32 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2013 74

FIG. 33 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2017 75

FIG. 34 Revenue Growth Rate Comparison of Operation Support System (OSS) by Downstream Industry 2013-2017 76

FIG. 35 Revenue Growth Rate Comparison of Operation Support System (OSS) by Downstream Industry 2018-2027 78

FIG. 36 Revenue Share of Operation Support System (OSS) by Major Manufacturers in 2017 83

FIG. 37 Operation Support System (OSS) Revenue and Market Share of AMDOCS 2013-2017 90

FIG. 38 Operation Support System (OSS) Revenue and Market Share of Accenture PLC 2013-2017 95

FIG. 39 Operation Support System (OSS) Revenue and Market Share of IBM 2013-2017 102

FIG. 40 Operation Support System (OSS) Revenue and Market Share of ORACLE 2013-2017 106

FIG. 41 Operation Support System (OSS) Revenue and Market Share of Ericsson Inc.   2013-2017 113

FIG. 42 Operation Support System (OSS) Revenue and Market Share of Huawei Technology   2013-2017 121

FIG. 43 Marketing Channels 130

FIG. 44 Direct Marketing 133

FIG. 45 Indirect Marketing 134

FIG. 46 Marketing Channel 136

FIG. 47 Pricing Strategy 138

FIG. 48 Brand Strategy 140

List of Tables

TABLE 1 North America Operation Support System (OSS) Market Main Driving Factors Analysis 44

TABLE 2 Europe Operation Support System (OSS) Market Main Driving Factors Analysis 46

TABLE 3 Asia Pacific Operation Support System (OSS) Market Main Driving Factors Analysis 48

TABLE 4 South America Operation Support System (OSS) Market Main Driving Factors Analysis 50

TABLE 7 Revenue of Operation Support System (OSS) by Regions 55

TABLE 8 Revenue Share of Operation Support System (OSS) by Regions 2013-2017 56

TABLE 9 Revenue of Operation Support System (OSS) by Regions (2018-2027) 60

TABLE 10 Revenue Share of Operation Support System (OSS) by Regions 2018-2027 61

TABLE 11 Revenue of Operation Support System (OSS) by Country 2018-2027 64

TABLE 12 Revenue Share of Operation Support System (OSS) by Country 2018-2027 64

TABLE 13 Revenue of Operation Support System (OSS) by Types 2013-2017 65

TABLE 14 Revenue of Operation Support System (OSS) by Types 2013 2017 66

TABLE 15 Revenue Forecast of Operation Support System (OSS) by Types 2018-2027 70

TABLE 16 Revenue Forecast of Operation Support System (OSS) by Types 2018-2027 70

TABLE 17 Revenue of Operation Support System (OSS) by Downstream Industry 2013-2017 72

TABLE 18 Revenue Share of Operation Support System (OSS) by Downstream Industry 2013-2017 73

TABLE 19 Revenue of Operation Support System (OSS) by Downstream Industry 2018-2027 77

TABLE 20 Revenue of Operation Support System (OSS) by Major Manufacturers 2013-2017 81

TABLE 21 Revenue Share of Operation Support System (OSS) by Major Manufacturers 2013-2017 82

TABLE 22 Revenue Share of Operation Support System (OSS) by Major Manufacturers 2013-2017 84

TABLE 23 Merger, Consolidation or Acquisition News 85

TABLE 24 Company Profile of AMDOCS 87

TABLE 25 Operation Support System (OSS) Industry Revenue and Gross Margin of AMDOCS 2013-2017 90

TABLE 26 Company Profile of Accenture PLC 91

TABLE 27 Operation Support System (OSS) Industry Revenue and Gross Margin of Accenture PLC 2013-2017 94

TABLE 28 Company Profile of Hewlett-Packard 96

TABLE 29 Company Profile of IBM 99

TABLE 30 Operation Support System (OSS) Industry Revenue and Gross Margin of IBM 2013-2017 102

TABLE 31 Company Profile of ORACLE 103

TABLE 32 Operation Support System (OSS) Industry Revenue and Gross Margin of ORACLE 2013-2017 106

TABLE 33 Company Profile of Tata Consultancy Services 107

TABLE 34 Company Profile of Ericsson Inc. 110

TABLE 35 Operation Support System (OSS) Industry Revenue and Gross Margin of Ericsson Inc.   2013-2017 113

TABLE 36 Company Profile of Tech Mahindra 114

TABLE 37 Company Profile of Huawei Technology 118

TABLE 38 Operation Support System (OSS) Industry Revenue and Gross Margin of Huawei Technology   2013-2017 120

TABLE 39 Company Profile of Nokia Networks, Inc. 122

TABLE 40 Table Representative Consumers of Operation Support System (OSS) by Industry 129

Research Methodology

Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.

Market research is valuable because of the following reasons:

  • Market research helps businesses strengthen a company’s position
  • Market research helps in minimizing the investment risks associated with the businesses in any industry vertical
  • Market research helps in identifying the potential threats and opportunities associated with the business industry
  • Market research aids in spotting the emerging trends and facilitates strategic planning in order to stay ahead in the competition

Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.

Our market research process involves with the four specific stages.

  • Data Collection
  • Data Synthesis
  • Market Deduction & Formulation
  • Data Screening & Validation

Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:

  • Primary Research: By conducting primary research, it involves with the two types of data gathering; exploratory and specific. Exploratory data is open-ended and helps us to define a particular problem involving surveys, and pilot study to the specific consumer group, knowing their needs and wants catering to the industry related product/service offering. Explanatory data gathering follows with the bit of unstructured way. Our analyst group leads the study by focusing on the key crowd, in this manner picking up bits of knowledge from them. In light of the points of view of the clients, this data is used to plan advertise techniques. In addition, showcase overviews causes us to comprehend the current scenario of the business. Specific data gathering on the hand, involves with the more structured and formal way. The primary research usually includes in telephonic conversations, E-mail collaborations and up close and personal meetings/interviews with the raw material suppliers, industrial wholesalers, and independent consultants/specialists. The interviews that we conduct offers important information on showcase size and industry development patterns. Our company likewise conducts interviews with the different business specialists so as to increase generally bits of knowledge of the business/showcase.
  • Secondary Research: The secondary research incorporates with the data gathering from the non-profit associations and organizations, for example, World bank, WHO, investor relations and their presentations, statistical databases, yearly(annual reports) reports, national government records, factual databases, websites, articles, white papers, press releases, blogs and others. From the annual report, we deduce an organization's income/revenue generation to comprehend the key product segment related to the market. We examine the organization sites and implement product mapping strategy which is significant for determining the segment revenue. In the product mapping technique, we choose and categorize the products offered by the companies catering to the industry specific market, derive the segment revenue for each of the organizations to get the market estimation. We also gather data & Information based on the supply and demand side of the value chain involved with the domain specific market. The supply side denotes the distributors, wholesalers, suppliers and the demand side denotes the end-consumers/customers of the value chain. The supply side of the market is analyzed by examining the product growth across industry in each of the region followed by its pricing analysis. The demand side is analyzed by the evaluating the penetration level and adoption rates of the product by referring to the historical/past data, examine the present usage and forecasting the future trends. 
  • Purchased Database: Our purchased data provides insights about the key market players/companies along with their financial analysis. Additionally, our data base also includes market related information. 
    • We also have the agreements with various reputed data providers, consultants and third party vendors who provide information which are not limited to:
      • Export & Import Data
      • Business Information related to trade and its statistics
      • Penetration level of a particular product/service based on geography mainly focusing on the unmet prerequisites of the customers.
  • In-house Library: Apart from these third-party sources, we have our in-house library of quantitative and qualitative data & information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, internal audit reports, historic databases, archives and journal publications. Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those particular cases, we utilize our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopts a robust research technique in order to deduce the market size and its estimates:
  • Examining demographic along with psychographic segmentation for market evaluation
  • Analyzing the macro and micro-economic indicators for each demography
  • Evaluating the current industry trends popular in the market.

Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:

  • Information Screening: Information screening is the way toward examining information/data gathered from the sources for errors/mistakes and amending it before data integration process. The screening includes in looking at raw information, identifying and distinguishing mistakes and managing missing information. The reason for the information screening is to ensure information is effectively entered or not. Our organization utilizes objective and precise information screening grades through repetitive quality checks.
  • Data Integration: The data integration method involves with the incorporation of numerous information streams. The data streams is important so as to deliver investigate examines that give overall market scenario to the investors. These information streams originate from different research contemplates and our in house database. After the screening of the information, our analysts conduct efficient integration of the data streams, optimizing connections between integrated surveys and syndicated data sources. There are two research approaches that we follow so as to coordinate our information; top down methodology and bottom up methodology. 
    • Top-down analysis generally refers to using broad factors as a basis for decision making. The top-down approach helps in identifying the overall market scenario along with the external and internal factors effecting the market growth.
    • The bottom-up approach takes a completely different approach. Generally, the bottom-up approach focuses its analysis on micro attributes and specific characteristics of the domain specific market.

Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.

This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.

Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.

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